Set up Your Mobile º£½ÇÉçÇøcard on Your Phone

The Mobile º£½ÇÉçÇøCard is your official University of º£½ÇÉçÇø ID. It lives in your phone’s digital wallet, such as Apple Wallet, Google Wallet, or Samsung Wallet.

Pro Tip: Submit your photo as soon as you receive your photo submission email invitation to make your Black Bear status officical!

new phone? Transfer your mobile credential
Hand holding a smartphone displaying a Mobile º£½ÇÉçÇøCard with a student ID and account balance.

Before you Begin

Make sure you have completed the following before attempting to set up your Mobile º£½ÇÉçÇøCard:

steps for your mobile mainecard self-setup

1. Download the Duo Mobile app.

Duo Mobile is the multi-factor authentication app
that you will use to secure your UMS accounts.

Don’t try to setup Duo, that’s the next step!

Duo Mobile logo

2. Enroll in Multi-Factor Authentication (MFA)

With your phone, navigate to . Sign in and click the green
“Enroll Smart Device”. Follow the prompts to set up Duo.

If you get a message saying you are ineligible, please contact IT Support.

enroll smart device button Duo Mobile

3. Download the Transact eAccounts app.

Transact eAccounts is the app where you will download your Mobile º£½ÇÉçÇøCard. Select the appropriate app for your device below:

Transact EAccounts app icon

4. Register with Transact eAccounts

Once Transact eAccounts is installed, register in the app.

Organization = University of º£½ÇÉçÇø System Portal = UM
Then sign in with your UMS credentials.

Transact Eaccounts on phone

5. Add your Mobile º£½ÇÉçÇøcard to your wallet

Once signed in, tap the button that says “Add to Wallet“.

Receiving an error message? View our most common Mobile º£½ÇÉçÇøCard issues and resolutions:

You must submit your photo and receive approval before downloading your º£½ÇÉçÇøCard.

If you recently submitted your photo, please allow 48–72 hours for processing.

Note: Photo submission staff members approve photos during regular business hours only.

Please contact the º£½ÇÉçÇøCard Office and they can resolve this for you.

This usually happens when Transact eAccounts is set up through the wrong portal by mistake.

Delete the app and re-register with the following settings:
Organization = University of º£½ÇÉçÇø System
Portal = UM

If you have registered correctly, please contact the º£½ÇÉçÇøCard Office and they can adjust this for you.

Please contact the º£½ÇÉçÇøCard Office and they can assist you with troubleshooting the issue.

This error is most often caused by an outdated phone operating system.

Please install the latest OS update and accept any Apple, Google, or Samsung Wallet terms and conditions.

If the issue persists after updating, please contact the º£½ÇÉçÇøCard Office and they can adjust this for you.

Please contact the º£½ÇÉçÇøCard Office and they can resolve this for you.


6. Your Mobile º£½ÇÉçÇøcard is ready to use!

Once added, you are ready to use your Mobile º£½ÇÉçÇøCard to access your room, purchase food, attend athletic events, borrow library materials, and so much more!

Hand holding Mobile º£½ÇÉçÇøCard on phone

General Mobile º£½ÇÉçÇøCard FAQ’s

The Mobile º£½ÇÉçÇøCard is the official ID of the University of º£½ÇÉçÇø.

You will need an Apple iPhone or watch, an Android Smartphone, and a Duo Mobile compatible operating system (see below).

See current tech requirements below:

NFC (Near Field Communication)
All phones must have Near Field Communication (NFC) set up To check if you have NFC capabilities on your phone, go to “Settings” and search for “NFC”. If no results are found, your phone will not be compatible for a Mobile º£½ÇÉçÇøCard.

New device? New º£½ÇÉçÇøCard! Your mobile credential will not automatically transfer to your new phone. Follow the steps below to transfer your mobile credential:

1. Delete your º£½ÇÉçÇøCard from your old phone.
Open Apple Wallet or Google Pay → remove your º£½ÇÉçÇøCard.
Don’t have the old phone? Contact us and we can retire your old credential.

2. Download Transact eAccounts app on your new phone.
Install Transact eAccounts → sign in with your Uº£½ÇÉçÇø login.
Select “University of º£½ÇÉçÇø” and “UM” for portal when registering.

3. Add the card to your digital wallet.
Open eAccounts → tap Add to Apple Wallet / Google Pay / Samsung Wallet button.


Don’t forget to set up Duo Mobile on your new device!

If you need assistance transferring Duo to your new phone, contact IT at 207-581-2506 or email help@maine.edu.

All incoming students are eligible. This service prevents lost or stolen cards and provides a higher level of security. With a tap, you’re able to access services across Uº£½ÇÉçÇø and in the community.

Please reach out to the º£½ÇÉçÇøCard Office via email at um.mainecard@maine.edu.

Be sure to include a screenshot of the error message you are seeing and a brief description of what is happening.

Multi-Factor Authentication (MFA) FAQ’s

A security technology requiring multiple methods of authentication. It protects your digital identity and is highly effective. It’s also easy to use! More information on MFA can be found within the

Duo Mobile is a two-factor authentication mobile app for smartphones that helps users log on to other apps with more security. With Duo Mobile, it will use push notifications to the authorized user to confirm their identity when they log into applications that require authentication (eg., University of º£½ÇÉçÇø email, º£½ÇÉçÇøStreet).

If you unenroll in MFA (Duo Mobile), you will no longer be eligible to hold a Mobile º£½ÇÉçÇøCard.

When you opt out of MFA, you will also have your Mobile º£½ÇÉçÇøCard revoked.

Yes, MFA is required to hold a Mobile º£½ÇÉçÇøCard. If your phone is not compatible with Duo Mobile, please visit the º£½ÇÉçÇøCard Office.

In the event that you break or lose your device or you delete the Duo Mobile app, you will be able to access your UMS accounts without having to call the IT Help Desk (check hours of availability).

so you will never find yourself locked out of your UMS accounts.

Please visit the IT Knowledge Base at .

Using Your Mobile º£½ÇÉçÇøCard FAQ’s

Please contact your Resident Assistant and the rest of the ResLife Staff.
If you are locked out during daytime hours (8:00 a.m. to 4:30 p.m.), please call Tech Services at 207-581-4371 or email aux.support@maine.edu.

If you are unable to find someone, please contact the at 207.581.4040 and they can assist you with your locked door.

Simply open your digital wallet on your smartphone and then select your Mobile º£½ÇÉçÇøCard. This will pull up your Mobile º£½ÇÉçÇøCard directly and allow you to show it to off-campus merchants or the bus service.

Simply open your digital wallet on your smartphone and then select your Mobile º£½ÇÉçÇøCard. This will pull up your Mobile º£½ÇÉçÇøCard directly and allow you to show it to off-campus merchants or the bus service.

We strongly recommend that you set up bypass codes when setting up your Mobile º£½ÇÉçÇøCard. If you have created and saved these codes, you can utilize your codes to access your UMS accounts. Learn how to create bypass codes at .

More detailed information about bypass codes can be found .


If you did not create backup codes, you must obtain a bypass code from an IT representative. This can most easily be accomplished by calling 1.800.696.4357, or emailing help@maine.edu.

Questions?

Email um.mainecard@maine.edu.